Communication skills are an important component of a productive workplace, allowing employees to work together cohesively and professionally and to deal with customers in the best possible manner.

In today’s competitive world, effective communication skills are more essential than ever before. Effective communication involves active listening, awareness of body language, empathy and building rapport, questioning and clarifying.

Barriers to communication can lead to misunderstanding and confusion. Improving communication skills through training and behavior modeling can give an individual and company a competitive edge.