No one can deny that effective communication skills hold the key to a frictionless life. Whether you are bargaining for vegetables or negotiating your next big deal – regardless of the situation, dealing with people is a critical part of our lives.
In this article, we will concentrate on communication skills that matter in the work environment. No matter which industry you are in or what your designation is, communicating effectively with your colleagues, subordinates, and superiors is critical to keeping your career graph pointed upwards.
So, without further ado, here are the top 7 communication skills that you NEED to have to conquer your workplace –
1. Active Listening
Good communication starts with listening AND understanding what the other person is saying. But listening doesn’t mean just presenting the optics of hearing; to understand what the other person is saying you need really pay attention and listen actively.
SoaringEagles Pro Tip: Active listening means listening closely, asking follow-up questions and sometimes clarifying the point by repeating some points.
2. Be precise and concise
In a work situation, where everyone has a job that they are rushing to get done, its best to be clear and concise. No matter what, you need to make sure that your point/message is put across clearly and understood correctly.
SoaringEagles Pro Tip: It pays to formulate what you want to say in advance and to use clear, jargon-free language to put your point across.
3. Body Language
Non-verbal communication is as essential as the words you say. Eye contact, gestures, body stance, and your tone all communicate as much as the actual content of your conversation. You need to cultivate a relaxed and friendly body language and maintain eye contact to make the person feel comfortable.
SoaringEagles Pro Tip: Always notice the body language of the other person – it is sure to give you a deeper understanding of what they want to put across and also what they want to hide.
4. Be friendly and respectful
A smile goes a long way in making communication smoother! Be sure always to approach people in a friendly manner – this includes the tone, facial gestures, and a personal greeting.
Also, in a work environment, it pays to err on the side of formality and maintain respectful mannerisms. Language should be clean, and you should refrain from activities that show disrespect – such as texting while talking to someone or interrupting conversations.
SoaringEagles Pro Tip: Whether you are having a face-to-face conversation, a phone call or an email exchange, make it a habit to start conversations with a greeting and a personal question. It just takes a minute but sets a friendly tone for the rest of the relationship.
5. Choose the medium carefully and communicate smartly
Different situations demand different types of messaging and mediums of communication. For example – arranging a team meeting doesn’t require an individual phone call to the entire team members, short text or email invite with the theme of the meeting is enough. However, if you are trying to negotiate a deal with a client then phone calls followed by a detailed email might be more useful.
SoaringEagles Pro Tip: Regardless of what medium you choose, never write a message or an email in a hurry or send without double checking.
6. Be positive
There will always be stressful times at work – in fact; the modern, fast-paced workplace is prone to extra stress. In these situations, losing your cool will only make matters worse, and in the long run, it might even give you a negative reputation.
SoaringEagles Pro Tip: Practice positivity and embrace some basic forms of stress relief which you can use to your advantage during difficult times.
7. Think before you talk
And lastly, always plan and edit what you want to say or write. This might seem obvious, but we decided to include it as most people get into trouble because they have a habit of saying the first thing that comes in their mind. While this might be construed as being genuine and straightforward in most situations, in a work scenario, it is important to think things through before you put them out in the world.
SoaringEagles Pro Tip: Try to formulate and write down some points before important conversations. Also, always re-read messages and emails before you hit send.
Are you constantly facing off with colleagues? Is your boss cutting you out of important work assignments? Do you feel that you frequently say the wrong things or are misunderstood?
Yes? Then you might need some help polishing your communication skills.
Call us and we will help you RESET your professional life.