Every work place is a melting pot of diverse cultures, languages, distinct perspectives, aspirations, pressures, egos and conflicts! To ensure that offices remain a positive and productive space, organisations need to proactively encourage their employees learn and develop special people skills.
But what exactly are people skills? Don’t people already have them?
Yes, they do. These are social skills such as – listening actively, projecting a positive attitude, communicating clearly, being empathetic, and taking accountability and ownership. People learn all their lives, but polishing and developing these skills will make an employee a more valued team member and a more effective leader.
Interpersonal skills are important in the workplace for many reasons. People with these skills typically provide good customer service, resolve conflicts well, foster effective workplace communication, work well in team environments, adapt well to changes in the workplace, convey professionalism and make good leaders.
Our programme is focused on developing people to become better leaders and team players. No matter what role they play in your organization, their ability to work effectively with others will have a positive impact on the entire workplace.
This programme will be immensely useful for various departments and roles across your organisation –
- For sales – it teaches employees to put themselves in the customer’s position, to understand what he or she needs in order to complete the sale.
- For negotiating or closing a deal –employees learn to be patient and emotionally regulated so that they can handle the negotiation process to a successful conclusion.
- For customer service – it helps customer facing employees to build rapport with customers and deal with customer complaints with equanimity and poise.
- For recruitment – Recruiters need special skills to hire the right people. One of these is to hear the person you want to hire so that your offer will be accepted.
We also customize our on-site training to suit your specific requirement.