Effective Business Communication

Effective Business Communication

business communication
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Communication skills are an important component of a productive workplace, allowing employees to work together cohesively and professionally and to deal with customers in the best possible manner.

In today’s competitive world, effective communication skills are more essential than ever before. Effective communication involves active listening, awareness of body language, empathy and building rapport, questioning and clarifying.

Barriers to communication can lead to misunderstanding and confusion. Improving communication skills through training and behavior modeling can give an individual and company a competitive edge.

Lessons

The Communication Process (Preview)

Length: 60 minutesComplexity: Standard

Understanding the components of communication process and how each element is crucial in making the communication effective. Knowledge of this makes the participants more mindful of how to communicate correctly to get desired outcomes.

Active Listening Skills

Length: 60 minutesComplexity: Standard

Understanding active vs. passive listening and the elements of active listening; seven levels of listening; types of listening and principles of effective listening; and, techniques for effective active listening

Effective Questioning & Clarifying (Preview)

Length: 60 minutesComplexity: Standard

Understanding the importance of questioning and clarifying in effective communication without which there is immense scope for error and misunderstanding. Differentiating between closed and open questions. Using clarifying to establish rapport.

Empathy (Preview)

Length: 30 minutesComplexity: Standard

Understanding empathy and the benefits of using empathy while communicating.

Barriers to Effective Communication (Preview)

Length: 30 minutesComplexity: Standard

Understand the barriers to communication such as Perceptual and Language Differences, information overload, inattention, time pressure, distraction, emotions, poor retention, etc.

Email Etiquette (Preview)

Length: 60 minutesComplexity: Standard

Understand basic etiquette in email communication including sending, formatting, forwarding and structuring emails for creating a good impression and achieving the desired objectives.